Returns & Refunds | QavRyo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0F766E;\n --theme-secondary:#14B8A6;\n --ink:#171827;--muted:#676b79;--line:#e7e9f0;--soft:#f7f8fb;--white:#fff;\n --shadow:0 14px 34px rgba(20,24,45,.06);\n --radius:20px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,button:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.page{max-width:1120px;margin:0 auto;padding:48px 22px 64px;overflow-wrap:anywhere}\n.eyebrow{display:inline-flex;align-items:center;gap:8px;margin-bottom:14px;padding:7px 13px;border:1px solid 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ul{margin-top:12px}\n.logo-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:16px 0}.pay-logo{display:flex;align-items:center;justify-content:center;min-height:78px;padding:14px;border:1px solid var(--line);border-radius:16px;background:#fff}.pay-logo svg{max-width:120px;width:100%;height:42px}\n@media(max-width:820px){.card,.card.third{grid-column:1\/-1}.split,.timeline{grid-template-columns:1fr}.logo-row{grid-template-columns:repeat(2,minmax(0,1fr))}.kv{grid-template-columns:1fr}.page{padding:34px 16px 48px}.hero{padding:26px 22px;border-radius:21px}.hero:after{left:22px}.step{padding-left:64px}}\n@media(max-width:480px){.logo-row{grid-template-columns:1fr}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.badge{margin-bottom:12px}.steps{margin-top:26px}\n<\/style>\n<p><main class=\"page\"><\/p>\n<div class=\"eyebrow\">Last updated: 11 September 2026<\/div>\n<header class=\"hero\">\n<h1>Returns & Refunds<\/h1>\n<p>This page separates normal returns, problem-goods returns and EU statutory withdrawal so that the applicable costs, process and refund rules are clear.<\/p>\n<\/header>\n<div class=\"grid\">\n<section class=\"card full accent\">\n<h2>At a Glance<\/h2>\n<div class=\"pills\"><span class=\"pill\">Return request: within 14 calendar days after receipt<\/span><span class=\"pill\">No restocking fee<\/span><span class=\"pill\">Direct exchanges supported<\/span><span class=\"pill\">Refund target: within 7 business days after return review<\/span><\/div>\n<\/section>\n<\/div>\n<section class=\"grid\">\n<article class=\"card\"><span class=\"badge\">A<\/span><\/p>\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<p>For eligible non-defective returns such as change of mind, no longer wanted, size preference or personal preference, contact support@qavryo.com within 14 calendar days after receipt.<\/p>\n<p>The customer pays the return shipping cost.<\/p>\n<\/article>\n<article class=\"card\"><span class=\"badge\">B<\/span><\/p>\n<h2>Defective \/ Damaged \/ Incorrect \/ Incomplete<\/h2>\n<p>If the item is damaged, defective, incorrect or the order is incomplete, contact support@qavryo.com. For eligible problem-goods returns, the merchant bears the applicable return shipping cost.<\/p>\n<\/article>\n<article class=\"card full\"><span class=\"badge\">C<\/span><\/p>\n<h2>EU Statutory Withdrawal<\/h2>\n<p>Where EU distance-selling consumer rules apply, a consumer generally has a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods without having to provide a reason. This statutory right is separate from the normal commercial return policy described above.<\/p>\n<p>For a normal statutory withdrawal, the customer bears the return shipping cost where that responsibility was clearly disclosed before purchase. Where applicable EU consumer law requires it, the <strong>standard original delivery cost<\/strong> paid for the order will also be refunded. If the customer selected a delivery service that was more expensive than the least expensive standard delivery option offered, the supplementary amount above that standard cost may be excluded where applicable law permits.<\/p>\n<\/article>\n<\/section>\n<section class=\"steps\">\n<article class=\"step\">\n<h2>Request the return<\/h2>\n<p>Contact support@qavryo.com within the applicable return or withdrawal period and identify the order and item.<\/p>\n<\/article>\n<article class=\"step\">\n<h2>Receive return instructions<\/h2>\n<p>Customer support will provide the applicable return steps and return address. <strong>The registered business address is not automatically the return address.<\/strong><\/p>\n<\/article>\n<article class=\"step\">\n<h2>Send the goods back<\/h2>\n<p>Follow the return instructions and keep reasonable shipping evidence. Under EU statutory withdrawal, goods should be returned within the period required by applicable law.<\/p>\n<\/article>\n<article class=\"step\">\n<h2>Refund or exchange<\/h2>\n<p>Once the return reaches the applicable stage for the requested remedy, we process the refund or exchange subject to this policy and mandatory law.<\/p>\n<\/article>\n<\/section>\n<div class=\"grid\">\n<section class=\"card\">\n<h2>Return condition<\/h2>\n<p>For normal change-of-mind returns, we may require goods to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<p>For EU statutory withdrawal, consumers may inspect goods to the extent reasonably comparable to inspection in a physical store. Diminished value resulting from handling beyond that may be addressed as permitted by law.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Exchanges<\/h2>\n<p><strong>Direct exchanges are supported.<\/strong> For normal exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Refund timeline<\/h2>\n<p>For returns handled under the normal commercial return policy, after returned goods are received and the necessary review is completed, approved refunds have an internal merchant processing target of <strong>within 7 business days<\/strong>. Banks, card issuers or payment providers may need additional time to display funds.<\/p>\n<p>For an applicable EU statutory withdrawal, refunds follow the mandatory statutory deadline. Where applicable law permits, the merchant may withhold the refund until the returned goods are received or the customer provides evidence that the goods have been sent back, using the condition permitted by law. The 7-business-day internal target does not extend, reduce or replace any mandatory statutory deadline.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Refund method<\/h2>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"card full\">\n<h2>Return exceptions where applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order products are offered in the future, such goods may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"card full accent\">\n<h2>Statutory rights<\/h2>\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong> Where mandatory consumer law provides greater or different rights, that law prevails.<\/p>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: Returns & Refunds This page separates normal returns, problem-goods returns and EU statutory withdrawal so that the applicable costs, process and refund rules are clear. At a Glance Return request: within 14 calendar days after receiptNo restocking feeDirect exchanges supportedRefund target: within 7 business days after return review A …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/qavryo.com\/bsite\/returns-refunds\/\"> <span class=\"screen-reader-text\">Returns Refunds<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24291,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24291"}],"wp:attachment":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}