Frequently Asked Questions | QavRyo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0F766E;\n --theme-secondary:#14B8A6;\n --ink:#171827;--muted:#676b79;--line:#e7e9f0;--soft:#f7f8fb;--white:#fff;\n --shadow:0 14px 34px rgba(20,24,45,.06);\n --radius:20px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,button:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.page{max-width:1120px;margin:0 auto;padding:48px 22px 64px;overflow-wrap:anywhere}\n.eyebrow{display:inline-flex;align-items:center;gap:8px;margin-bottom:14px;padding:7px 13px;border:1px solid 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var(--line)}\n<\/style>\n<p><main class=\"page\"><\/p>\n<div class=\"eyebrow\">Last updated: 11 September 2026<\/div>\n<header class=\"hero\">\n<h1>Frequently Asked Questions<\/h1>\n<p>Clear answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/header>\n<div class=\"grid\">\n<section class=\"card full accent\">\n<h2>Quick answers<\/h2>\n<div class=\"pills\"><span class=\"pill\">Processing: 1\u20133 business days<\/span><span class=\"pill\">Dispatch: within 3 business days<\/span><span class=\"pill\">Transit: 7\u201315 business days<\/span><span class=\"pill\">Returns: 14 calendar days<\/span><span class=\"pill\">No restocking fee<\/span><span class=\"pill\">Tracking on all orders<\/span><\/div>\n<\/section>\n<\/div>\n<section aria-labelledby=\"orders\">\n<h2 id=\"orders\">Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>. We aim to dispatch orders <strong>within 3 business days<\/strong> after the order is placed.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<p>You may request cancellation <strong>before dispatch<\/strong> by contacting support@qavryo.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>You may request an address change before dispatch by contacting support@qavryo.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"payments\">\n<h2 id=\"payments\">Payments<\/h2>\n<details>\n<summary>Which payment processor do you use?<\/summary>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate and are the customer’s responsibility unless mandatory law requires otherwise.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"shipping\">\n<h2 id=\"shipping\">Shipping<\/h2>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong>. Orders meeting 50 qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>How long does shipping take?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed delivery date.<\/p>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>Depending on destination, route and operational arrangements, carriers may include DHL, UPS, FedEx, USPS or YunExpress. A particular carrier is not guaranteed for an individual order.<\/p>\n<\/details>\n<details>\n<summary>What if my parcel appears lost?<\/summary>\n<p>Contact support@qavryo.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer an appropriate resolution: <strong>reshipment or refund<\/strong>.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"returns\">\n<h2 id=\"returns\">Returns<\/h2>\n<details>\n<summary>What is the return request window?<\/summary>\n<p>For products covered by our normal return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@qavryo.com first.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a normal return?<\/summary>\n<p>For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays if an item is damaged, defective, incorrect or incomplete?<\/summary>\n<p>For eligible problem-goods returns, the merchant bears the applicable return shipping cost. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"eu-withdrawal\">\n<h2 id=\"eu-withdrawal\">EU Statutory Withdrawal<\/h2>\n<details>\n<summary>What is the EU 14-day right of withdrawal?<\/summary>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods and do not need to give a reason. This statutory right exists independently of our normal commercial return policy.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping under an EU statutory withdrawal?<\/summary>\n<p>For a normal statutory withdrawal, the customer bears the return shipping cost where that responsibility was clearly disclosed before purchase.<\/p>\n<\/details>\n<details>\n<summary>Is the original standard delivery cost refunded under EU withdrawal?<\/summary>\n<p>Where required by applicable EU consumer law, the <strong>standard original delivery cost<\/strong> is refunded. If the customer chose a more expensive delivery service than the least expensive standard option, the supplementary amount may be excluded where the law permits.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"refunds\">\n<h2 id=\"refunds\">Refunds<\/h2>\n<details>\n<summary>How long do approved refunds take?<\/summary>\n<p>After returned goods are received and the necessary review is completed, approved refunds have an internal merchant processing target of <strong>within 7 business days<\/strong>. Payment providers or card issuers may need additional time to display the funds. This target does not replace any mandatory statutory refund deadline.<\/p>\n<\/details>\n<details>\n<summary>How are refunds issued?<\/summary>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"exchanges\">\n<h2 id=\"exchanges\">Exchanges<\/h2>\n<details>\n<summary>Do you support direct exchanges?<\/summary>\n<p>Yes. <strong>Direct exchanges are supported.<\/strong><\/p>\n<\/details>\n<details>\n<summary>Who pays exchange shipping?<\/summary>\n<p>For normal, non-defective exchanges, the customer pays both the return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete items, the merchant bears applicable return and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"sizing\">\n<h2 id=\"sizing\">Sizing<\/h2>\n<details>\n<summary>How should I choose a size?<\/summary>\n<p>Use the Size Guide as a general body-measurement reference. Product-specific size information on the individual product page takes priority. For sizing questions contact support@qavryo.com.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"privacy-and-security\">\n<h2 id=\"privacy-and-security\">Privacy and Security<\/h2>\n<details>\n<summary>How can I make a privacy request?<\/summary>\n<p>Contact privacy@qavryo.com for privacy, personal-data, cookie or GDPR-related requests.<\/p>\n<\/details>\n<details>\n<summary>Should I email my card details?<\/summary>\n<p>No. Never send your full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"customer-support\">\n<h2 id=\"customer-support\">Customer Support<\/h2>\n<details>\n<summary>How can I contact support?<\/summary>\n<p>For orders, shipping, returns, refunds, exchanges, sizing, payment and general support, email support@qavryo.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<div class=\"callout\"><strong>EU consumers:<\/strong> Where the statutory 14-day right of withdrawal applies, it exists independently of our normal commercial return policy. Nothing on this page limits mandatory statutory consumer rights.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Frequently Asked Questions Clear answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Quick answers Processing: 1\u20133 business daysDispatch: within 3 business daysTransit: 7\u201315 business daysReturns: 14 calendar daysNo restocking feeTracking on all orders Orders How long does order processing take? Orders are usually processed …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/qavryo.com\/bsite\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24287,"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24287"}],"wp:attachment":[{"href":"https:\/\/qavryo.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}