Orders are usually processed within 1–3 business days. We aim to dispatch orders within 3 business days after the order is placed.

You may request cancellation before dispatch by contacting support@qavryo.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch by contacting support@qavryo.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. Primary card methods shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate and are the customer’s responsibility unless mandatory law requires otherwise.

Standard shipping is 6$. Orders meeting 50 qualify for free standard shipping.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Depending on destination, route and operational arrangements, carriers may include DHL, UPS, FedEx, USPS or YunExpress. A particular carrier is not guaranteed for an individual order.

Contact support@qavryo.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer an appropriate resolution: reshipment or refund.

For products covered by our normal return policy, request a return within 14 calendar days after receipt by contacting support@qavryo.com first.

For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays the return shipping cost.

For eligible problem-goods returns, the merchant bears the applicable return shipping cost. Mandatory statutory consumer rights remain unaffected.

No. No restocking fee is charged.

Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods and do not need to give a reason. This statutory right exists independently of our normal commercial return policy.

For a normal statutory withdrawal, the customer bears the return shipping cost where that responsibility was clearly disclosed before purchase.

Where required by applicable EU consumer law, the standard original delivery cost is refunded. If the customer chose a more expensive delivery service than the least expensive standard option, the supplementary amount may be excluded where the law permits.

After returned goods are received and the necessary review is completed, approved refunds have an internal merchant processing target of within 7 business days. Payment providers or card issuers may need additional time to display the funds. This target does not replace any mandatory statutory refund deadline.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For normal, non-defective exchanges, the customer pays both the return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete items, the merchant bears applicable return and replacement shipping costs.

Use the Size Guide as a general body-measurement reference. Product-specific size information on the individual product page takes priority. For sizing questions contact support@qavryo.com.

Contact privacy@qavryo.com for privacy, personal-data, cookie or GDPR-related requests.

No. Never send your full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, shipping, returns, refunds, exchanges, sizing, payment and general support, email support@qavryo.com. Business hours: Monday-Friday, 09:00-18:00.