Shipping Policy
This policy explains processing, dispatch, estimated transit, tracking, shipping fees, carriers, address changes, lost parcels and international customs responsibilities.
Processing
1–3 business days
Orders are usually processed after placement within this period.
Dispatch
Within 3 business days
We aim to hand the parcel to the shipping network within this timeframe.
Transit
7–15 business days
Estimated transit time after dispatch. It is not a guaranteed arrival date.
Delivery
Tracked delivery
All orders include shipment tracking when tracking data becomes available.
Shipping fees
Standard Shipping: 6$
Free Standard Shipping: orders meeting 50.
Carriers
Carriers may include DHL, UPS, FedEx, USPS and YunExpress. The carrier used for an individual order may depend on destination, route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.
Estimated delivery
Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not remove any responsibility imposed on us by mandatory law.
Address accuracy and changes
Please provide a complete and accurate delivery address at checkout. Before dispatch, you may request an address change by contacting support@qavryo.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.
International orders, customs and duties
Where destination-country customs duties, import charges or customs handling charges apply, they are the customer’s responsibility unless mandatory applicable law requires otherwise. Product prices including tax do not mean that all possible import duties are included.
If a parcel appears lost
Contact support@qavryo.com if a parcel is substantially overdue or you believe it may be lost.
We review tracking
We review available tracking and investigate the shipment with the relevant carrier.
Reasonable information
Where necessary, we may ask for reasonable delivery information to support the carrier investigation.
Confirmed lost parcel
If the parcel is confirmed lost, we will provide an appropriate resolution: reshipment or refund.
